Use case

Personalised guides for every recipient. Not every audience — every person.

Digital welcome packs, onboarding guides and orientation content — personalised per recipient with interactive maps, embedded video, and sections curated for their specific situation. Update after sharing and every link reflects the change.

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Definition
The problem

Sound familiar?

What changes when the same content stops being an attachment and starts being a link you own.

  • Printed welcome packs outdated before the recipient even arrives

    Digital guides that update the moment circumstances change — open the link and see the latest

  • One version sent to every recipient regardless of their situation

    Sections, dates, locations and contacts personalised per person — same template, different experience

  • PDFs with no interactivity — maps are screenshots, contacts are not clickable

    Interactive maps with points of interest, embedded video tutorials, and clickable contact details

  • No way to know whether anyone has read the guide at all

    Per-section tracking — see which pages each recipient opens, how long they spend, and what they skip

The solution

How Chalkroom can help.

6 capabilities

Rich content sections

Text, images, video, maps and downloads combined in one linear experience — a guide that reads like a guide, not a folder of attachments.

Recipient-level personalisation

Customise name, dates, locations, contacts and entire sections per recipient — from a single template. No separate documents to maintain.

Interactive maps

Embed live maps with local amenities, transport links, points of interest and custom markers. Not a screenshot — a map recipients can interact with.

How-to and tutorial content

Appliance guides, process walkthroughs and video tutorials embedded directly into the guide. No separate hosting required.

Per-audience curation

Create different versions for different audiences — buyers, tenants, guests, clients — from the same template. Each audience sees only what is relevant.

Always current

Update the guide after sharing. Every recipient who opens the link sees the latest version — whether it is day one or day thirty after you shared it.

Industries

Who uses this?

Property Developers

Moving in guides personalised per apartment

Luxury Hospitality

Pre-arrival guest guides with room tours

Events

Attendee orientation guides with venue maps and schedules

Professional Services

Client onboarding packs with process steps and key contacts

Pharma & Med Devices

HCP orientation guides with compliance-sensitive content per audience

Architects & Designers

Handover guides for completed projects with maintenance instructions

FAQ

Common questions.

A digital onboarding guide is a structured, interactive experience shared via a link — replacing printed welcome packs, PDF handover documents, or static email attachments. Instead of a document that becomes outdated the moment anything changes, recipients open a link that shows the latest version. Chalkroom onboarding guides can include embedded maps, video tutorials, personalised sections and downloadable documents — all in one guided experience that updates in real time.

A complete welcome pack or onboarding guide typically covers: key contacts, practical instructions (appliances, systems, processes), location information (maps, local amenities, transport), relevant dates and deadlines, and any documents or resources the recipient needs to keep. Chalkroom allows all of these to be combined in a single interactive experience — with personalised sections for each recipient, embedded interactive maps, and video tutorials embedded directly rather than linked out to a third-party platform.

Chalkroom uses a single guide template from which you can generate individual personalised experiences. Each recipient's version can include their name, specific dates, their apartment or room number, relevant local contacts, and sections curated specifically for their situation. The underlying template is maintained once — personalisation is applied per recipient without duplicating or manually editing separate files for each person.

Yes. Because Chalkroom guides are delivered as links rather than downloaded files, any update made to the guide appears for every recipient the next time they open the link. There is no need to resend, reprint or notify recipients — the guide itself reflects the latest information. This is particularly important for content like local contact numbers, updated schedules, or amenity information that changes regularly.

Chalkroom tracks engagement per section and per recipient. You can see which sections each person has opened, how long they spent on each part, and whether they returned for a second visit. This is useful for identifying recipients who have not engaged at all (and may need a follow-up prompt), as well as understanding which parts of the guide are most or least read — helping you improve future versions.

Your content deserves more than a PDF attachment.

See what Chalkroom can do for your team.